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Jan 20, 2010

The queue for self-service

BIG W, East Gardens.  I was surprised to see the length of the queue for the self-scan checkouts (Tues approx 2pm).  Then I noticed very few of the 'full service' checkouts were open.  I hope retailers understand the 'new' technology needs to have a net customer benefit - which seems to be missing at this particular store.
from Dr Stephen Saunders consumer scientist at 11:36 AM

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