Consumer-friendly Bank ?

Bankwest, Warringah Mall.  Some would say it is an oxymoron: the consumer-friendly bank.  However, I think, superficially at least, Bankwest should be commended on how warm and inviting their bank branches are.  Not something you often see.

BANK IN THE MALL

New-look NAB banking kiosk, cum- 'mini-branch' - interesting format.  Kiosk style seating, friendly. Miranda.

CASING THE BANK

I have previously commented on the innovative, customer-friendly Bankwest branch in East Gardens - see http://shoppologist.blogspot.com/2009/01/new-bank-concept.html

Here is some footage for a closer inspection - Tues, lunch time:

The colour orange is warm, friendly and inviting, as well as being funky.

The wide approach to the tellers is very inviting.

The white colour is a neat offset to the orange.

The subtle signage eg 'savings' is just right.

The work areas are private enough without being too corporate, and have some softened lines.

The hard-wearing floor is certainly very 'retail' and trendy - but could be hard on staff's feet as well.  As the footage shows, they clearly are not busy at weekday lunch times.  However, they deserve to do well with the effort they have put into this.  PS - hope I don't get busted for this, officer !

NEW BANK CONCEPT

East Gardens Bankwest very consumer friendly - great use of colour, open frontage, soft warm lighting, open areas, very funky - worth a look.

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