Harvey Norman's Demolition of Service (continues)

Harvey Norman, Broadway - it is clear this is now part of a 3-day national campaign. My reservations about this approach have been expressed in the post below. Here are some more pics showing how the wrong signals are being sent to shoppers (in my humble opinion).

LOW COST STAFFING

Setting new standards in taking the service out of self-service.  Harvey Norman, Alexandria.  From a customer's perspective, this falls into the 'why bother' category.......  retailers who think like this should not be surprised if it becomes a self-fulfilling prophecy: no service --> no sales --> no staffing --> no service.

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SPLASH

Of iPod colour stands out in dull category. Harvey Norman Moore Park

AGGRESSIVE DEAL

From Harvey Norman, Moore Park

A RARE SIGHT

these days - a retailer looking for staff.  Harvey Norman, Moore Park.

HOT TO TROT

Heatwave causes rush on fans to beat recession at Harvey Norman. But customer service levels poor as shopper numbers took them by surprise. However, given they were advertising the Aussie sale (Australia Day), this shouldn't have been the case. Bondi Junction.