𝐁𝐈𝐆 𝐇𝐎𝐒𝐏𝐈𝐓𝐀𝐋, 𝐒𝐌𝐀𝐋𝐋 𝐇𝐎𝐒𝐏𝐈𝐓𝐀𝐋, 𝐃𝐎𝐂𝐓𝐎𝐑’𝐒
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In B2B, companies do not buy. People do. How do you segment your customers?
Almost every company has an answer ready. Customer bases are sliced by
revenue,...
2 days ago

In their defence, I have been a retailer for many years and it is always a Saturday or Sunday you find yourself in this situation. Having to strip a mannequin for a customer, process the sale (as other sales consultants are also busy) and then look after the next 4 people waiting before you are able to get back to replace the garments on the mannequin. Benefit of the doubt required :)
ReplyDeleteSaz, you make a valid point. My inclination is that they shouldn't be trying to do this during the busiest trading day. Perhaps a resourcing and wages budget issue. But yes, they generally run a good ship, so hope this is just an isolated example :)
ReplyDelete