Surry Hills, Friday afternoon. I was impressed with this guy's service - generator and blade-sharpener on the back of his motorcycle, services food establishments. I thought many retailers could learn from this principle in dealing with time-poor customers: get closer to customers, be timely, solve their problems, make it easy to deal with you, minimize overheads.
APRIL FOOLS!
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#NoBullshitCX 5 times a joke from a brand led to a great customer insights.
I usually write about our own client stories, but this time I got inspired
by t...
1 day ago
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