Caring about Customers

Australia Post, Bondi Junction.  I have to question whether Australia Post really cares about its customers.  The Bondi Junction mall was jampacked yesterday - a Sunday afternoon, 3pm,  5 weeks to go to Christmas, and 40 degrees C outside.  Yet, the PostShop on some of the most prime real estate in the country (and hence with expensive rentals) was shut. In the few minutes I stood there, I saw at least half a dozen shoppers walk up to the store and express frustration it was closed.   Do they think this will encourage shoppers to come back ?