JB Hi Fi, Moore Park Supacentre. I am a big admirer of the success that JB Hi Fi has achieved. However, as much as I enjoy visiting their stores, I never quite understand why they go out of their way to make their stores so difficult to get into (and out of).
Have a look at this store. Despite having a wide entrance, they have FOUR security bollards, when clearly three or even two might suffice. Throw in the security guard and the visual clutter that seems to be their signature, and you have a lot of uninviting signals to the shopper. (the mum with the stroller only just managed to negotiate the entrance).
To top it all, having made a purchase, you are required without exception to open your bag to the guard on the way out. So, your last memory of the experience is a negative one. I might add the security guard here was an exception - very friendly and outgoing, unlike those at other JB stores, where they are often morose and non-communicative.
Ian McLeod the 'new' CEO of Coles was quoted in The Australian on the weekend as saying that Coles had essentially started penalising the 98% of customers who were honest through their security policies, and had now made a conscious decision to minimize negative security impacts.
Retail stores should be welcoming of shoppers. Period. Perhaps JB Hi Fi's success has blinded them to this issue ?