Lush, QVB. A great example of 'engaging the senses'. Lush is well known for its aromas, but note use of colour and light. Also worth noting from an operations perspective is the staff member's tidy uniform, her smile, and the clean lines in the store fixtures to offset the visual 'clutter' of the product. Perfect balance.
ENGINEER, CAN YOU HEAR THE CUSTOMER HEARTBEAT?
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#NoBullshitCX #20yearsFuturelab “Consumers should care. Check that.” Ever
tried to convince engineers they are doing something wrong? When we advised
a glo...
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