Surry Hills, Friday afternoon. I was impressed with this guy's service - generator and blade-sharpener on the back of his motorcycle, services food establishments. I thought many retailers could learn from this principle in dealing with time-poor customers: get closer to customers, be timely, solve their problems, make it easy to deal with you, minimize overheads.
Multichannel sales up but M&S profits falter in latest financial year
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Multichannel growth could not save Marks & Spencer from a 14% fall in
profits in its latest financial year. The high street retailer said
multichannel sale...
1 hour ago
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